Terms of Service

The service

Metanoia Labs provides career-preparation tools: a free readiness assessment (the Career Map), learning modules organised in five pillars, and a progress tracker (The Compass). We are in early access: some parts are live, some are in development, and every product states which on its own page.

Eligibility and your account

You must be at least 17 to use Metanoia. Keep your credentials to yourself, tell us if your account is compromised, and give us information that is true. Student pricing requires verification of active student status.

Subscriptions, billing, and cancellation

• The free tier is free, always, and requires no card.
• Paid plans renew on the schedule shown at purchase. We state the renewal price before you commit, and we email you before any renewal.
• Cancellation is one click from Settings, effective at the end of the paid period. No retention flows, no phone calls.

Acceptable use

Do not attack the platform, scrape other users’ data, resell access, impersonate others, or upload unlawful content. We may suspend accounts that do, and we will say why.

Your content, our content

What you write in Metanoia, assessment answers, CV drafts, notes, is yours. You grant us the licence needed to store and process it to run the service, and nothing more. Our curriculum, brand, and platform are ours; personal, non-commercial use only.

Third-party names and marks. Company, employer, and product names shown in Metanoia, including in The Range, are the trademarks of their respective owners. We use them only to identify those companies so you can research real employers. Metanoia Labs is not affiliated with, endorsed by, sponsored by, or a partner of any company named unless we state a partnership explicitly.

Liability

We provide the service with care but as-is; career outcomes depend on factors beyond any platform. To the extent Indonesian law permits, our liability is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

Termination, law, disputes

You may close your account any time (Settings → Privacy & Data). These terms are governed by the laws of the Republic of Indonesia. Disputes go first to good-faith discussion with us at hello@metanoialabs.net, then to the competent Indonesian courts.